Cancellation Refund and Returns Policy

Cancellation Policy

Due to the nature of our products, we do not accept cancellations once an order has been placed.

Refund Policy

We do not offer refunds unless the product is damaged upon arrival.

Returns Policy

We only accept returns if the product is damaged upon receipt. To be eligible for a return:

  1. You must contact us within 7 days of receiving the damaged product.
  2. Provide a video clearly showing the damage to the product.
  3. The item must be unused and in the same condition that you received it, and it must be in the original packaging.

Returns Process

To return a damaged product, please follow these steps:

  1. Contact us at [email address] or [phone number] with your order details and the video showing the damage.
  2. Upon approval, send the product to: [Return Address].
  3. Include a copy of your receipt or proof of purchase.

Non-Returnable Items

Gift cards, sale items, and any customized products are non-returnable unless they arrive damaged.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email address] or [phone number] with your order details and the video showing the damage.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Information

For more information about our return policy, please contact us at info@thelensmojo.com or +91-9625962350.